Jiliwen FAQ — Your Questions, Answered

You must be at least 21 years old to register and play on Jiliwen. This is in line with Philippine regulations on online gaming. We verify age during registration and reserve the right to request supporting documents at any time. Accounts found to belong to underage players will be suspended immediately and any funds returned.

No. Each player is allowed only one Jiliwen account. Creating multiple accounts is a violation of our Terms & Conditions and may result in all accounts being permanently suspended and balances forfeited. If you've forgotten your login details, use the password reset option on the Login page instead of creating a new account.

Go to the Login page and click "Forgot Password." Enter the email address linked to your Jiliwen account and we'll send you a reset link. Check your spam folder if you don't see it within a few minutes. If you're still having trouble, contact our support team at the email address listed on this page.

Yes. Jiliwen uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. We do not sell or share your personal information with third parties for marketing purposes. For full details on how we handle your data, read our Privacy Policy.

Jiliwen supports the most popular Philippine payment channels, including:

• GCash
• PayMaya (Maya)
• BPI online banking
• BDO online banking
• Metrobank online banking

All transactions are processed in Philippine Peso (₱). Visit the Payment page for the full list and current processing times.

The minimum deposit on Jiliwen is ₱100. This low entry point means you can start playing Fortune Gems, Go Rush, or any other Jiliwen game without a big upfront commitment. There is no maximum deposit limit for verified accounts, though daily limits may apply depending on your chosen payment method.

Most Jiliwen withdrawals to GCash and PayMaya are processed within 1–3 hours. Bank transfers to BPI, BDO, and Metrobank typically take 1–2 business days depending on the bank's processing schedule. Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. Make sure your account is fully verified to avoid delays.

Jiliwen does not charge fees on deposits. For withdrawals, a small processing fee may apply depending on the payment channel used. GCash and PayMaya withdrawals are generally fee-free on Jiliwen's end, though your e-wallet provider may have their own charges. Check the Payment page for the latest fee schedule before submitting a withdrawal request.

Withdrawals can be rejected for a few common reasons:

• Your account is not fully verified (ID not submitted)
• The withdrawal amount is below the minimum threshold
• Active bonus wagering requirements have not been met
• The bank account or e-wallet name does not match your Jiliwen account name

If your withdrawal was rejected and none of the above apply, contact our support team with your transaction reference number for assistance.

Jiliwen currently offers five featured games, each with its own style and mechanics:

• Fortune Gems — gem-matching slot game with high RTP
• Go Rush — fast-paced crash-style game
• Fortune Snake — arcade snake game with PHP prizes
• Ludo Quick — multiplayer board game with real stakes
• Zuma Dragon — colorful orb-matching puzzle game

New Jiliwen games are added regularly. Install the app and turn on notifications to be the first to know.

Yes, all Jiliwen games use a certified Random Number Generator (RNG) to determine outcomes. This means every spin, roll, or round result is completely independent and cannot be predicted or manipulated — not by the player, not by Jiliwen. The RNG is regularly audited to ensure it meets fairness standards. You can trust that every Jiliwen game result is genuinely random.

Some Jiliwen games offer a demo or practice mode that lets you explore the mechanics without risking real PHP. Check the individual game pages — Fortune Gems, Go Rush, and others — to see if a free-play option is currently available. Note that demo mode winnings cannot be withdrawn; only real-money play qualifies for PHP payouts.

Minimum bets vary by game, but most Jiliwen games start at ₱50 per round. Fortune Gems and Ludo Quick are particularly accessible for casual players who prefer smaller stakes. Go Rush allows flexible bet sizing so you can start small and scale up as you get comfortable with the mechanics.

Yes, Jiliwen offers a welcome bonus for newly registered players on their first deposit. The bonus amount and terms may change periodically, so check the promotions section after you register to see the current offer. Welcome bonuses are subject to wagering requirements before any winnings can be withdrawn.

A wagering requirement means you need to bet a certain total amount before bonus winnings can be converted to withdrawable cash. For example, a ₱500 bonus with a 10x wagering requirement means you need to place ₱5,000 in total bets across eligible Jiliwen games before you can withdraw. Always read the specific bonus terms carefully before claiming any offer.

Jiliwen's Earn Money program lets you earn PHP rewards by referring friends and completing in-game challenges. When someone registers using your referral link and makes their first deposit, you receive a commission in PHP credited to your account. There's no cap on how many people you can refer. Visit the Earn Money page for full details on rates and payout schedules.

Visit the App page to download the Jiliwen APK for Android or get instructions for adding Jiliwen to your iPhone home screen. The app is not listed on the Google Play Store or Apple App Store, so you'll need to download it directly from our site. Make sure to enable "Install from unknown sources" on Android before installing the APK.

Yes. The Jiliwen APK available on our App page is the official, verified version of the app. Only download the Jiliwen app from our official website — never from third-party sites or links shared in chat groups, as those may contain modified or malicious versions. The official Jiliwen app does not request unnecessary device permissions.

The Jiliwen app is designed to run on Android 6.0 and above, which covers the vast majority of phones currently in use across the Philippines. The app is optimized to be lightweight so it runs smoothly even on budget devices with limited RAM. If you experience performance issues, try closing background apps before launching Jiliwen.

Yes. Jiliwen provides responsible gaming tools directly in your account settings. You can set daily, weekly, or monthly deposit limits, session time reminders, and loss limits. These tools are designed to help you stay in control of your play. Changes to limits that reduce your spending take effect immediately; increases may have a cooling-off period before they apply.

If you feel you need a break from gaming, Jiliwen offers a self-exclusion option. You can request a temporary cooling-off period (24 hours to 6 weeks) or a longer self-exclusion (6 months to 5 years) through your account settings or by contacting our support team. During self-exclusion, your account will be locked and you will not be able to log in, deposit, or play any Jiliwen game. For more information, visit our Responsible Gaming page.

If you or someone you know is struggling with gambling, help is available. PAGCOR (Philippine Amusement and Gaming Corporation) provides responsible gaming resources and support for Filipino players. You can also reach out to local mental health organizations or counseling services. Jiliwen encourages all players to gamble responsibly and to seek help if gaming stops being fun. See our Responsible Gaming page for more guidance and resources.