This Privacy Policy explains how Jiliwen collects, uses, stores, and protects the personal information of players who register and use the Jiliwen online gaming platform at jiliwen.net. We are committed to handling your data with transparency, care, and full respect for your rights under Philippine law.
Your personal information is handled with the same care we put into every part of the Jiliwen platform.
All personal and financial data stored on Jiliwen servers is encrypted using industry-standard protocols. Your account credentials, payment details, and transaction history are never stored in plain text.
Jiliwen does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data stays within the Jiliwen platform ecosystem.
Jiliwen operates in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. Your rights as a data subject are fully recognized and respected.
We only collect data that is necessary for operating the platform, processing payments, and complying with legal obligations. This policy clearly explains every category of data we collect and why.
You have the right to access, correct, and request deletion of your personal data at any time. Jiliwen provides a straightforward process for exercising these rights through our support team.
Jiliwen uses cookies strictly for platform functionality, session management, and performance analytics. We do not use third-party advertising cookies or cross-site tracking technologies.
1.1 Jiliwen ("we," "us," or "our") operates the online gaming platform accessible at jiliwen.net (the "Platform"). This Privacy Policy describes how Jiliwen collects, processes, stores, and protects the personal information of individuals ("you," "Player," or "User") who access or use the Platform.
1.2 By registering an account on the Jiliwen Platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this Policy, you should not register or continue using the Platform.
1.3 This Privacy Policy should be read together with Jiliwen's Terms and Conditions, which govern your use of the Platform. In the event of any conflict between this Policy and the Terms and Conditions on matters of data privacy, this Privacy Policy shall prevail.
📌 This Privacy Policy applies to all players registered on the Jiliwen Platform, including players from Metro Manila, Cebu, Davao, Quezon City, Makati, and all other regions of the Philippines.
2.1 For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, Jiliwen is the personal information controller responsible for the personal data collected through the Platform.
2.2 Jiliwen has designated a Data Protection Officer (DPO) responsible for overseeing compliance with applicable data privacy laws and handling data subject requests. You may contact the DPO through the support channels described in Section 15 of this Policy.
3.1 Jiliwen collects only the personal data necessary to operate the Platform, process transactions, comply with legal obligations, and provide a safe gaming environment. The categories of personal data we collect are described below.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity | Name, DOB, ID documents | Account creation, KYC, age verification |
| Contact | Email, phone number | Account access, support, notifications |
| Financial | GCash number, bank account | Deposits, withdrawals, fraud prevention |
| Technical | IP address, device info | Security, platform performance |
| Gaming | Wager history, game logs | Responsible gaming, dispute resolution |
4.1 Directly from You. The majority of personal data Jiliwen holds is provided directly by you during the registration process, when completing KYC verification, when making deposits or withdrawals, or when contacting our support team.
4.2 Automatically. When you access and use the Jiliwen Platform, certain technical data is collected automatically through server logs, cookies, and similar technologies. This includes your IP address, device information, and session activity. See Section 10 for full details on cookies.
4.3 From Payment Providers. When you make a deposit or request a withdrawal via GCash, PayMaya, BPI, BDO, or Metrobank, Jiliwen receives transaction confirmation data from those payment providers. Jiliwen does not store full payment credentials — only the reference information necessary to reconcile transactions.
4.4 From Identity Verification Services. Where Jiliwen uses third-party KYC verification services to confirm your identity, those services may share verification results with Jiliwen. Jiliwen does not receive raw copies of your ID documents from third-party verifiers beyond what is necessary for compliance.
5.1 Jiliwen uses your personal data for the following purposes:
5.2 Jiliwen does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or where you have given explicit consent.
6.1 Jiliwen processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
7.1 Jiliwen does not sell, rent, or trade your personal data to any third party. We may share your data only in the following limited circumstances:
7.2 Jiliwen engages trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC verification providers, cloud hosting services, and customer support tools. These providers are contractually bound to process your data only on Jiliwen's instructions and in accordance with applicable data privacy laws.
7.3 Jiliwen may disclose your personal data to Philippine government authorities, law enforcement agencies, or regulatory bodies where required by law, court order, or lawful regulatory request. This includes disclosures required under anti-money laundering regulations.
7.4 In the event of a merger, acquisition, or sale of all or substantially all of Jiliwen's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the successor entity prior to the transfer taking effect.
7.5 Jiliwen may share your data with third parties in any other circumstances where you have given your explicit prior consent to such sharing.
🔒 Jiliwen never sells your personal data. Any third-party service providers we work with are bound by strict data processing agreements.
8.1 Jiliwen retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law or legitimate business necessity. The following general retention periods apply:
8.2 Where data is no longer required for the purposes for which it was collected and no legal retention obligation applies, Jiliwen will securely delete or anonymize the data.
9.1 Jiliwen implements a range of technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include:
9.2 While Jiliwen takes data security seriously and applies industry-standard protections, no electronic system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, Jiliwen will notify affected players and the National Privacy Commission (NPC) in accordance with applicable Philippine law.
9.3 You are responsible for maintaining the security of your own account credentials. Jiliwen recommends using a strong, unique password and enabling two-factor authentication where available.
10.1 The Jiliwen Platform uses cookies and similar tracking technologies to ensure the Platform functions correctly and to improve your experience. A cookie is a small text file stored on your device when you visit the Platform.
10.2 Jiliwen does not use third-party advertising cookies, cross-site tracking pixels, or behavioral profiling technologies for marketing purposes.
10.3 You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Jiliwen Platform.
11.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by Jiliwen:
11.2 To exercise any of the above rights, please contact Jiliwen's Data Protection Officer through the support channels described in Section 15. Jiliwen will respond to all data subject requests within fifteen (15) business days of receipt, or within such extended period as permitted by applicable law.
11.3 Jiliwen may need to verify your identity before processing a data subject request to ensure that personal data is not disclosed to unauthorized parties.
📋 To submit a data access, correction, or deletion request, contact Jiliwen support with the subject line "Data Privacy Request" and include your registered email address and account username.
12.1 The Jiliwen Platform is strictly intended for adults aged 21 years and older. Jiliwen does not knowingly collect personal data from individuals under the age of 21.
12.2 If Jiliwen becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately closed, all data will be deleted, and any deposits will be refunded in accordance with Jiliwen's Terms and Conditions.
12.3 If you believe that a minor has registered on the Jiliwen Platform, please contact our support team immediately so that we can take appropriate action.
⚠️ 21+ Only. Jiliwen enforces strict age verification. Underage gambling is illegal and harmful. If you are under 21, do not attempt to register on this Platform.
13.1 Jiliwen's primary operations and data storage are based in the Philippines. In some cases, personal data may be processed by service providers located outside the Philippines — for example, cloud infrastructure providers or KYC verification services operating in other jurisdictions.
13.2 Where personal data is transferred outside the Philippines, Jiliwen ensures that appropriate safeguards are in place to protect your data, including contractual data processing agreements that require the recipient to apply data protection standards equivalent to those required under Philippine law.
13.3 By using the Jiliwen Platform, you acknowledge and consent to the transfer of your personal data to service providers outside the Philippines where necessary for the operation of the Platform, subject to the safeguards described in this section.
14.1 Jiliwen reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. The effective date at the top of this Policy will be updated whenever a material change is made.
14.2 Where changes are material, Jiliwen will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.
14.3 The most current version of this Privacy Policy is always available at jiliwen.net/privacy-policy. We encourage you to review this Policy periodically.
15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or Jiliwen's data practices, please contact our Data Protection Officer or support team through the following channels:
📧 Email: [email protected]
💬 Live Chat: Available 24/7 directly on the Jiliwen Platform
📋 Subject line for data requests: "Data Privacy Request"
15.2 If you are not satisfied with Jiliwen's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about the NPC and its complaint process is publicly available through official Philippine government channels.
15.3 For responsible gaming concerns, including self-exclusion requests or deposit limit adjustments, please visit the Responsible Gaming page or contact support directly.
We built Jiliwen with privacy and security at the core. Register today and enjoy real PHP gaming with full confidence that your personal information is protected. Must be 21 or older.
21+ Must be 21 or older to register. Play responsibly.